1. Welcome
Welcome to Bouton Rouge services and website accessible at www.boutonrouge.co.nz. The Website and Services are owned and operated by "Bouton Rouge" with the Business Address of Christchurch 8023, Canterbury, New Zealand. These Terms and Conditions (or "Terms of Use") govern your use of the site, except where we expressly state that separate terms (and not these) apply and provide information about the www.boutonrouge.co.nz Service (the "Service"). When you purchase a product or use our services, you agree to these Terms
2. Binding Agreement
By accessing the Bouton Rouge Website, you acknowledge that you have read and consent to these Terms and agree, without limitation or agreements, to be legally bound by and to comply with them. You are prohibited from receiving or engaging in payments-related Services via the site without the express written consent of Bouton Rouge. If you do not agree with some or all of these Terms, you should immediately stop using the Websites or Services.
3. Individual
Our Services are available only to individuals who can be referred to as Customers or Users 16 years or above of age and can enter into a legally binding agreement under New Zealand laws.
Contents
- Welcome
- Binding Agreement
- Individual
- Who can use the Site
- Description of Service
- Colours & Materials
- Made-To-Order (Pre-Order) Collection
- Ready To Wear Collections/Garments Order
- Alterations and Repair
- Terms of Purchase
- Terms Of Payments
- Our Responsibility
- Customer Responsibility
- Purchase Order
- Delivery Of Customer Order
- Title And Risk
- Cancellation and Refund Policy
- Returns Policy
- Liability
- Intellectual Property Rights
- Termination
- Governing Law
- Your Feedback
- Electronic Communications
- Copyright License
- Complaints
4. Who can use the Site
We want our Service to be as exclusive and Open for all customers, but we also want it to be safe, secure and in accordance with the law. So, we need you to commit to a few restrictions in order to be part of the Bouton Rouge platform. To use the site you agree;
- You must be at least 16 years old or the minimum legal age in your country to use the site.
- It is your responsibility to comply with all requirements imposed by local Customs authorities in relation to your order (including requirements regarding the provision of identification information in order to receive your order).
- We recommend that you make yourself aware of local import duties and any other requirements before placing your order (applies to international orders outside New Zealand).
5. Description of Service
Bouton Rouge offers the following range of services in person;
- Custom designed Garments
- Alteration Repair
- Measurement Service
- Pattern drafting
- Product development
- Design and develop clothing ranges
You agree to pay a 50% deposit of the full invoice on Custom Made and Alteration Repairs before we proceed. We ship internationally with a secure courier service. Enjoy your shopping experience with Bouton Rouge and don’t be afraid to give us feedback.
If you have any reservations or inquiries about how to place your order, please contact us at hello@boutonrouge.co.nz and we will give you the break-down of our charges, and production timelines. For further information, please visit our website www.boutonrouge.co.nz
6. Colours & Materials
Bouton Rouge makes custom, on-demand clothing and as part of our bespoke customised process we often use small runs of special materials and pattern drafting to ensure every garment is unique to every customer. We also make garments from existing photos, patterns or drafting patterns from existing garments to be recreated.
We understand you want to know what your item should look like when it arrives at your door, so we sometimes use digital colour replication on our Web site to show all the different colour variations you can select from. Therefore, while we're doing our best to show colours and material variations digitally across all different computer and mobile screens our customers use, we want you to understand that the digital colours and materials as they appear and are described on this Website may not perfectly match the colours and materials of our actual garments and some slight variations may occur.
7. Made-To-Order (Pre-Order) Collection
Our Made-to-order collection is the clothing range that is not currently in stock on hand and will only be made once a customer places an order. This collection will be made to a standard dress size only. There will be a look-book for Customers to view this collection on our website offering different styles, sizes and colour variations. Terms relating to our Made-to-order collection are as follows:
- Our Made-to-order collection can only be pre-ordered and is available in standard Australian/New Zealand women’s dress sizes from size 6 to 14.
- If there is any design or colour in our Made-to-order collection that you would like to get custom-made, please get in touch and refer to our custom design or custom-made service and we will be happy to help.
- For every Made-to-order garment, we require full payment before we proceed to production.
- You agree to allow up to 4 to 8 weeks for Made-to-order garments to be ready and dispatched to your location specified in your order invoice.
- If there is an urgent or specific request please get in touch before completing your order. We may not be able to make changes to an order already processed for production.
- There shall be no refund consideration of the consultation fee if you decide not to go ahead with your order.
- We do not offer refunds on delivery and return postage costs including tax duty relating to your country of residence.
8. Ready To Wear Collections/Garments Order
Our Ready to Wear collection refers to the clothing range available in stock on hand and ready to ship to you, they are in a standard Australian/New Zealand dress size only. There will be a look-book for Customers to view this collection on our website offering different styles, sizes and colour variations.
9. Alterations and Repair
We offer alteration and repair services to Customer garments based on the Customer's preference and available material. The Customer agrees to accept that the alteration and repair is a problem-solving process. It will be a time-consuming process to source material and trim and they may not always be available. Also, there is risk involved when getting garments re-designed and altered, the outcome may vary and the process cannot be undone.
We offer a no return or refund for alteration and repair services.
10. Terms of Purchase
We have provided this section to offer more details about the terms guiding every purchase made on the website.
- You agree to pay a 50% deposit of the full invoice before we proceed with the custom design and made service.
- You agree that we do not offer a refund or return on any custom design, made-to-order garments and alterations if you change your mind or cancel an already placed order. We reserve the right to not issue you a refund.
- You agree that there will be an extra charge if there is any change to the original design that requires additional work after the final fitting or after the garment has been completed.
- For made-to-order garments, you agree to allow up to 4 to 8 weeks for the process to be completed.
- For custom-designed garments, you agree to allow up to 3 to 6 months or longer for the process to be completed, depending on the complexity of the garment and scheduled availability.
- You also agree to place your booking as early as 3 to 6 months before the need-by- date for custom-designed dresses or bespoke garments and 6 to 8 months before the need-by-date for custom-designed wedding gowns.
11. Terms Of Payments
- Payment method: We accept payment in NZ Dollars, and in the form of Visa cards, PayPal, Credit cards, and direct banking deposits to our business account. We do not keep any credit cards details and all payments are secure using an SSL (Secure Sockets Layer) certificate on our website.
- Wedding dress Customers: The customer agrees to pay the deposit specified in the relevant Purchase Order Form (Deposit) to Bouton Rouge in full upon signing of this Agreement. Customer acknowledges and agrees that the Deposit is (to the extent permitted by law) non-refundable except as otherwise agreed by Bouton Rouge (at our sole discretion) and will be applied as part payment of the full Price.
- Made-to-Order garment Orders: A full payment is required before we start to process or begin production.
- Consultation Fee: A consultation fee is payable to Bouton Rouge prior to any consultation. If you proceed to place an order for your Garment(s) the consultation fee is deducted from the price of your order. You agree to notify us 48 hours before the booking/consultation date to cancel and get a refund, the booking fee for the consultation will not be refunded if there is no notice within 48 hours before the booking date.
- Estimated Price: Bouton Rouge reserves the right to change the estimated price in the event of a variation to the services. For instance, if alterations are required or if additional attendance is required to deliver the services or garments to the Customer.
12. Our Responsibility
Bouton Rouge is committed to providing careful, professional and quality services, but does:
- Not accept responsibility for any damage that occurs during Customer fittings owing to any makeup, or fake tan marks on the Garment.
- Not accept any responsibility for damage if the garment has been misused as per the garment care instructions.
- Not accept any responsibility for changes to the measurements of the Customer as specified in the Purchase Order Form.
- Do not accept responsibility for any damage caused by you or anyone else following the collection or delivery of the Garment.
13. Customer Responsibility
The Customer agrees to:
- Promptly cooperate with Bouton Rouge for instruction and information relating to the provision of the Garment and Services and provide everything reasonably necessary.
- Including payment for the services to enable Bouton Rouge to fully and effectively provide the Garment and Services.
- Give at least 48 hours reasonable notice to reschedule an appointment if unable to attend.
- Attend all appointments and wedding dress fittings consultations on time.
14. Purchase Order
You must ensure that prior to placing an order; you have checked all relevant details such as size, measurement, colour and item details are correct. Please check any garment you may have selected earlier, as their price details may have changed since you last visited this Website. Once you submit your order, we will send you a confirmation email to acknowledge that we have received your order and that your order has been accepted by us (“Confirmation”).
At this point, the contract between us ("Contract") is formed and we will process the payment details you have given to us to make payment for your order.
We do our best to make sure that prices are correctly shown but very occasionally a technical error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the corrected price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
If you have any problems with your order, please contact us through email at hello@boutonrouge.co.nz.
15. Delivery Of Customer Order
Upon payment of the agreed amount provided for the order Bouton Rouge, will at the Customer’s cost, arrange for delivery of the Garment to the Customer by the delivery date(s) specified in the relevant Purchase Order Form, unless otherwise agreed. Under no circumstances will Bouton Rouge be liable for any costs incurred by the Customer as a result of any delay in delivery (whether caused by factors beyond Bouton Rouge's control or otherwise).
Bouton Rouge will use its best endeavours to have Garments and orders available for the Customer by the Event Date as set out in the Purchase Order Form. Bouton Rouge will not be liable for any failure to have the Garment or Order available, where such failure is a result of the cancellation or rebooking of any scheduled appointments by the Customer.
Unless otherwise agreed in writing, the Customer agrees that all freight costs together with any required insurance relating to the delivery of the Garment or Order will be payable by the Customer in addition to the Order Price.
16. Title And Risk
All items purchased from Bouton Rouge are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to the Customer upon our delivery to the carrier.
17. Cancellation and Refund Policy
Bouton Rouge reserves the right to cancel any booking or any order at any time at its own discretion. We reserve the right not to refund the 50% deposit for any cancellation after the order has started, especially on Custom Design garments and Custom Made garments. The 50% deposit will cover the time and effort that goes into providing the services and arranging bookings or appointments and resources prepared for the Customer.
We do not offer refunds on the 50% deposit for any cancellations on our term deposit of custom designs and custom made-to-order, including but not limited to orders abandoned by Customers.
We do not offer refunds on Gift Certificates. Any refunds granted will be issued as shop credit with 12 month expiration date from the date of issue.
There will be a 50% charge on your booking fee for late cancellations or no-shows. If you wish to cancel your booking or order you agree to provide at least 48 hours notice before the booking appointment unless there is a natural disaster or instance of extreme weather condition that may prevent you from attending your appointment.
18. Returns Policy
We do not offer refunds and exchanges on our "Made-To-Order" Collection as all orders are produced when payment is paid in full. So we advise you to choose your sizes carefully as once your order has been made we can not exchange sizes. If you received a faulty order or garments, we will meet our obligations to provide a remedy. The original receipt must be provided for any returned garments as proof of purchase.
Every effort has been made to ensure the product colours shown on the website are as close as possible to actual colours, however, different computer screens and devices may show slight variations and we cannot accept refunds or exchanges if you feel the colour you receive is different to the colour you saw on your computer screen. However, fabric swatch samples are available for order for the Made-to-Order collection.
If you have a return please email us at hello@boutonrouge.co.nz and we will send you a return form, for you to duly complete and return the product to the following address:
Bouton Rouge, 12 Palamino Place, Woolston, Christchurch 8023, Canterbury, New Zealand
19. Liability
To the maximum extent permitted by law, the liability of Bouton Rouge arising from any: breach of any of Bouton Rouge's obligations under or in connection with this Agreement; negligence, misrepresentation or other act or omission on the part of Bouton Rouge, its employees, agents or contractors; or other cause whatsoever, will not exceed the Price paid by the Customer to Bouton Rouge under this Agreement.
20. Intellectual Property Rights
All content available on the website, including, but not limited to, the trademarks, logos, and service marks displayed on the website (collectively, the "Trademarks") are the registered and unregistered marks of Bouton Rouge, our affiliates, or licensors in New Zealand and other countries. All Trademarks not owned by us, our affiliates, that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Except as required under applicable law, neither the services, the Trademarks, nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
21. Termination
We reserve the right to immediately suspend or terminate the order of any Customer without warning and notice for violation or breach of any of the agreements in this Terms of Service.
22. Governing Law
These terms and the relationship between you and Bouton Rouge are governed by New Zealand laws.
You irrevocably agree that the laws of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
23. Your Feedback
We encourage you to share your reviews and feedback with us, and we promise to respect your feedback irrespective of the outcome, for it helps us improve on our services and make us serve you better. By submitting feedback, you are granting us an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense freely) to use, copy, modify, publicly perform, publicly display, reformat, translate, syndicate, republish, excerpt (in whole or in part) and distribute feedback we receive from you for any purpose, including business, commercial, marketing, advertising, or otherwise.
24. Electronic Communications
For the performance of the services, you (a) consent to receive communications from Bouton Rouge in an electronic form via the email address you have submitted; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. You retain the right to opt-out of receiving Electronic Communication from us; however, opting out may prevent you from receiving messages regarding our services or special offers, by sending us an opt-out message via our support email hello@boutonrouge.co.nz.
25. Copyright License
Copyright(c) 2025(s) Bouton Rouge website. Subject to the express provisions of these terms and conditions;
- Bouton Rouge, together with our Licensors, own and control all the copyright and other intellectual property rights in the website and the material on our site are well reserved.
26. Complaints
If you have any questions or complaints regarding the website and services or these terms and conditions, please send a customer support enquiry to hello@boutonrouge.co.nz.